1. Can I purchase Pick & Mix Ice Cream and Frozen Confections items in orders below HK$200?

The minimum order value for Pick & Mix Ice Cream and Frozen Confections (includes Multipack IceCream) is HK$200 after discount. Orders less than HK$200 will not be able to be checked out. (Not applicable on Limited Time Flash Sales Ice Cream case offer)

2. I purchased a case of ice cream from the Limited Time Flash Sales, and 1 pack of Pick & Mix Ice Cream and Frozen Confections. The total order value exceeded HK$200, why cannot I check out?

Please note the Limited Time Flash Sales Ice Cream case offer is excluded from the Pick & Mix Ice Cream and Frozen Confections HK$200 minimum order value.

3. My Pick & Mix Ice Cream and Frozen Confections order reached HK$200, do I have the free delivery charge?

Please note only for any single orders over HK$350 (after discounts or/and coupons and discount codes), free delivery will be provided. For orders below HK$350, HK$50 delivery fee will be applied. For more details on payment and delivery, please visit: https://shop.nestle.com.hk/en/pages/payment-and-delivery

4. If my total order value is above HK$350, but the Pick & Mix Ice Cream and Frozen Confections value is not reached HK$200, do I have free delivery charges?

Please note Pick & Mix Ice Cream (includes Multipack IceCream) and Frozen Confections orders less than HK$200 after discount, will not be able to be checked out. If the total order value is above HK$350, including HK$200 Pick & Mix Ice Cream and Frozen Confections, free delivery charge will be applied.

5. I purchased Yogurt, ice-creams and other grocery products in one order, will all my items be delivered at the same time?

Yogurt, ice-creams and other grocery products are delivered separately. If you have ordered any ice-cream products, you will be contacted by phone to confirm the delivery date of the ice-cream products 1-2 working days after the order is placed. Our courier will contact you again by phone to confirm the delivery time on the day of delivery. 

Please ensure there is an authorized person to receive the parcel at the designated delivery time. For orders containing yogurt products, the yogurt products will be delivered separately from ice-cream and other grocery products. Orders will also incur an additional delivery fee of HK$20 (even if the order is over $350).