1. Can I purchase Pick & Mix Ice Cream and Frozen Confections items in orders below HK$200?
The minimum order value for Pick & Mix Ice Cream and Frozen Confections (includes Multipack IceCream) is HK$200 after discount. Orders less than HK$200 will not be able to be checked out.
2. My Pick & Mix Ice Cream and Frozen Confections order reached HK$200, do I have the free delivery charge?
Please note only for any single orders over HK$450 (after discounts or/and coupons and discount codes), free delivery will be provided. For orders below HK$450, HK$50 delivery fee will be applied. For more details on payment and delivery, please visit: https://shop.nestle.com.hk/en/pages/payment-and-delivery
3. If my total order value is above HK$450, but the Pick & Mix Ice Cream and Frozen Confections value is not reached HK$200, do I have free delivery charges?
Please note Pick & Mix Ice Cream (includes Multipack IceCream) and Frozen Confections orders less than HK$200 after discount, will not be able to be checked out. If the total order value is above HK$450, including HK$200 Pick & Mix Ice Cream and Frozen Confections, free delivery charge will be applied.
4. I purchased ice-cream and other grocery products in one order, will all my items be delivered at the same time?
Ice cream or frozen confections are delivered together with other grocery products (including Cereal Bar products). If you have ordered any products requiring chill or frozen storage, please choose delivery date in the cart page. Our courier will contact you again by phone to confirm the delivery time on the day of delivery. Please ensure there is an authorized person to receive the parcel at the designated delivery time.