Local Vegetable and Fish Delivery
1.
Who are the suppliers of fresh fish /
vegetable products?
The suppliers of fresh vegetable and fish products on Nestlé HK eShop are Vegetable
Marketing Organization (VMO; address: 757 Lai Chi Kok Road, Kowloon) and Fish Marketing
Organization (FMO; address: 102 Shek Pai Wan Road, Aberdeen, Hong Kong)
respectively.
2.
Can I purchase fresh vegetable / fish
products of aggregate order value below HK$200?
The minimum aggregate order value for fresh vegetable / fish products is
HK$200 after discount. Any orderfor fresh vegetable / fish products of
aggregate value less than HK$200 will not be able to be checked out.
3.
My fresh vegetable / fish order value
reached HK$200, can I enjoy free delivery service?
If your order contains any fresh fish / vegetable products, in order to
have free delivery service, you need to reach the minimum HK$200 of fish /
vegetable products, and purchase minimum HK$450 of other Nestlé HK eShop products (e.g. Grocery products, Ice Cream and Frozen
Confections, Yogurt, etc.). Otherwise, HK$50 delivery fee will be charged.
If your order only contains HK$200 fresh fish / vegetable
products after discount, HK$50 delivery fee will be charged.
For orders containing yogurt products, the yogurt products will be delivered
separately from ice-cream and other grocery products. Orders will also incur an
additional delivery fee of HK$20 (even if the order value reaches $450). For more details on
payment and delivery, please visit: https://shop.nestle.com.hk/en/pages/payment-and-delivery.
4.
If my total order value is above HK$450, but the fresh
vegetable / fish products value does not reach HK$200, can I enjoy free
delivery service?
Please note fresh vegetable / fish orders of value less than HK$200 after
discount, will not be able to be checked out. If the total order value of Nestlé HK eShop products
(beside fresh vegetable / fish products) reaches HK$450, plus minimum HK$200 fresh vegetable / fish
products, free delivery service will be provided.
5.
If I ordered both fresh vegetable / fish products
and other Nestlé HK eShop products,
will my order be delivered at the same time?
If you have ordered fresh vegetable / fish products, the vegetable / fish
products will be delivered separately by
supplier based on different districts and supplier will contact you by
phone one day in advance of the day of delivery to confirm the delivery time.
Please contact supplier directly within office hours for more details: pvs@vmo.org / cs@vmo.org.
Please find below link for the delivery time table:
https://shop.nestle.com.hk/en/pages/delivery-schedule-of-local-fresh
For other Nestlé HK eShop
products, our standard Hong Kong delivery time is from Monday to
Saturday, 9am – 6pm (Monday to Friday only for commercial and industrial
buildings). There will be no deliveries on public holidays and Sundays.
Normally, the expected delivery time is 1-3 working days after the order is
placed; The expected delivery time for ice cream, frozen confections &
yogurt is 10 working days after the order is placed (working days only include
Mon – Fri).
6.
How do I check my delivery status of
fresh vegetable / fish products order?
If you have ordered any vegetable / fish products, please contact supplier
directly within office hours to check the delivery status: pvs@vmo.org / cs@vmo.org.
7.
How to change the delivery address?
When you order goods
on our eShop, the delivery address of the goods will be pre-set to the address
you filled in when you registered as a member. You can change the shipping
address by editing the information on the payment menu. You must confirm that
the address you filled in is the address where you can sign to receive the
goods. Or you can contact our customer service staff on Contact Us.
If there is no recipient when the goods are delivered, supplier will notify the
recipient by telephone within 2 days, and the second delivery will be arranged;
if the recipient still cannot be contacted, supplier will try to contact the
recipient by phone later on to arrange delivery again.
8.
What if I received missing / damaged products from my vegetable / fish
products order?
VMO and FMO are responsible
for the quality / condition / supply / delivery and all other issues of the
‘Local Fresh’ products, Nestlé shall not be responsible. Merchandise may be
returned or exchanged within one (1) day of receipt if the merchandise you
ordered are faulty, defective or damaged (with no fault on your part), or the
merchandise are not what you ordered, or the delivery is of an incorrect
quantity, provided that:
1) You can provide valid
proof on the detail of the merchandise you required exchange;
2) You can show or upload valid document/proof to show the faulty merchandise
are bought from us;
3) Visuals of the faulty product and parcel box are provided as soon as
possible through electronic form under Contact Us at this site as a proof;
4) The merchandise that require exchange are not used and are kept at
original state.
No return or exchange of merchandise will be accepted by Nestlé for sold products. Please read the returns or exchanges policy carefully before you place an order.
