Delivery Policies

6a) There will be no deliveries on public holidays, Sundays, when typhoon warning signal No. 8 or above or black rainstorm warning is in force or under any weather conditions we think that will cause dangers on deliveries.

6b) If there are no legal loading and unloading areas within 50m of the building, we will not provide deliveries. Our delivery service does not cover locations that are not directly accessible by courier trucks or floors that are not directly accessible by elevators.

6c) There will be free deliveries for purchase over $350.

The price of merchandise will be using the price on the day of purchase

Delivery service is limited to local delivery, overseas delivery is currently not available. Delivery service covers Hong Kong Island, Kowloon, the New Territories and Tung Chung. However, the following outlying island areas are currently out of our service coverage area: Discovery Bay, Ma Wan, Hong Kong International Airport, Cheung Chau, Lantau Island, Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O.

Delivery services do not cover mailboxes and restricted districts, including Shenzhen Bay Port, Lok Ma Chau, Man Kam To, Sha Tau Kok, Lo Wu and Hong Kong International Airport.

6d) Delivery fee to door (if applicable): If there are no elevators at the delivery address or the floor is not accessible by elevators, we suggest picking up at ground floor, otherwise extra fee will be included based on the number of floors, excluding ground floor.

6d.1) If the parcel is 1kg-10kg or the delivery address is between G + 1 and G+ 8, extra fee of $30 per floor will be included.

6d.2) If the parcel is over 10kg and the delivery address is between G + 1 and G+ 8, extra fee of $60 per floor will be included.

6e) We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through a third party provider. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise is delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.

If there are any changes in your delivery address, you need to notice Nestlé or third party logistics company within 12 hours after your order.

6g) You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.

6h) We only provide delivery service to the entrance of the address on the registration form, without the obligation or responsibilities to other places you provide. You must sign and record the receiving time on the receipt to confirm you have received the parcel (Unless you have made special instructions to Nestlé that we can leave the parcel outside the door and you have paid the delivery fee (You are responsible for the risk of this kind of delivery arrangement)). You must ensure there is authorized person to receive the parcel and pay the fee at the designated delivery time who is over 16 years old. If there is no authorized person mentioned above, we will try to deliver at another designated delivery time. Nestlé reserve the right to charge extra fee under this situation.

6i) You must check if there are damaged products when you receive them. If there are damaged products, please fill in the electronic form under Contact Us at this site to arrange exchange of product. We reserve the right to reject any exchange of products that are signed when received.

6j) For any single order with purchase over $350,(after discounts or/and coupons and discount codes),free delivery service will be provided. Otherwise, $50 delivery fee will be included。

6k) There will be no further notice on any changes on the promotion conditions above.

6l) If there are any disputes, we reserve the right of final decision and interpretation.