THICKENUP® Clear

Returns or Exchanges

Last update: 20/05/20

1. No return or exchange of merchandise will be accepted for sold products. Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.

2. Merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

2a. You can provide valid prove on the detail of the merchandise you required exchange;

2b. You can show or upload valid document/prove to show the faulty merchandise are bought from us;

2c. Visuals of the faulty product and parcel box are provided as soon as possible through electronic form under Contact Us at this site as a prove;

2d. The merchandise that requires exchange is not used and are kept at original state.

3. Once you meet the above requirements and confirmed by us, we will arrange the exchange with the same merchandise within seven (7) days. Unless the exchanged product is faulty, merchandise exchange will be limited to one (1) time.